I had 5 reservations that I didn't use for today. If Busch only made it easier to cancel a reservation. I refuse to wait on the phone for hours just to cancel.
COVID-19’s Impacts on BGW
- Thread starter WDWRLD
- Start date
Oh, I know it was sold out. I was checking every hour all day because I felt like going in the evening but didn't have reservations yet.
They just opened up when I made the reservation.
I am pretty sure they hold a bunch of slots for ticket sales and then release them for membership reservations in the afternoon once they have a good estimate on how many won't get sold.
A lot of people are complaining today, even me, about all the snack places being closed even Trappers. Right now it's about 30-35 minute wait for Fest house. Not a lot of happy people today.
I am on my way from October fest to guest services and livid beyond words right now. I stopped an employee in a leadership shirt and asked them if they could assist me in getting my drink cup filled with WATER as I was feeling dehydrated and every line was now LONG. the response I got was if those lines are to long go to a giftshop and buy a bottle. Water cups in an outdoor venue with all the fountains shut down shouldn't be a hard thing to figure out. This is beyond poor service at this point!!!!
It's really sad and disappointing. The food we had in Fest house was really disappointing and poor quality. I got the 3 sausage platter and for the 1st time here I wish I hadn't. All the food was dry and when I asked for fresh plate they said no because there was food under the heating lamps. If this had been my 1st visit I wouldn't be coming back. Been a pass holder for 20 years and this is the worst I've seen things at BGW.
Yeah guest services basically just passed it off as well the parks busy but her a free voucher for some stuff sorry now have a nice day.
Really should consider contactless bottle fillers instead of water fountains. Our OSHA consultants allowed us to install those as COVID-compliant upgrades from our water fountains at work. That’s better in the long-run anyway and about $1,500/piece.
Edit: $1,500, not $15,000 ?
In general they're good, but I doubt you'd get v that commitment from a company trying to maximize profits and force you to purchase just about everything.
Same deal with a fast food place if you think about it - they all offer water cups if you ask but few make them easier to obtain than to purchase a beverage instead.
I wasn't even asking for the cup I have the free refill cup that I had pre-purchased for 2020 and I wasn't even asking for that to be filled with anything but water. All I was asking for was help filling it up and only because I was actually starting to fill unwell in ways that I know happen when you are dehydrated. Had I been given the go buy a water bottle from a giftshop response from a normal employee I would have been angry but the fact that I openly sought out someone who's name badge and shirt identified as "leadership" leads me to believe I was talking to a supervisor of some form who should little to no interest in assisting a guest. The fact that I ended up filling it up from a bathroom sink out of need and then went off passed to guest services to complain.
If I wasn't going to Sea World and Busch Gardens Tampa in October, I would be PISSED about my Platinum Pass - everyone is quite reasonably livid right now.
You're definitely right to be pissed, hopefully you didn't think I was saying otherwise.
But my guess is the supervisor you saw was basically saying 'what do you want me to do about it' because either they're told to push sales or they can see something as simple as your request would then be asked by everyone else thus making more work for them.
And although you can get tap water if you ask, they're trying to make you go through the same process as making a purchase so that by the time you're at the front of the line the display marketing will appeal enough to you that you reach for a soft drink or other paid beverage instead.
The difference is I wasn't saying that I was thirsty I was say and showing actual signs of dehydration which is the being of a medical situation. I don't expect every employee to be fully first aid trained but I would expect a supervisor to be able to at least tell the difference in an I am thirsty request and I feel dehydrated and am asking for help request. I got water and felt better in about 20 minutes but especially when dealing with a supervisor even a remote possibility of an actual guest health situation should ALWAYS be taken seriously.
As far what could he have done escort me through an exit area to one of the stands to fill it, get on the radio that he had and arrange for a cup to be brought out, filled a cup from one of the employee coolers that I know are near all major areas. Offered to call first aid. Just a few examples that come to mind rather quickly.
This is very true in most cases but BGW has had years worth of nearly 4 to 5 star reviews on Google, only to be hampered by 1 and 2 star reviews recently. Something clearly has shifted
I was not billed. Are you looking at your BGW account on Bank. The BGW account shows being billed but has the amount as 0.00.
I have a lot of respect for Carowinds. When visiting them in the heat of the summer, all food stands have water cups set out so you can walk by and grab one. Contrast that with Canada's wonderland who doesnt even offer free water cups.
I've had way better experiences at SeaWorld in the past year. I'm wondering if they are putting more focus on the Florida parks because of a better incoming revenue stream.
I think a large part of it is that just about everything corporate is in Florida so there are more eyes and more pressure to be on their game. Also the competition level is a lot more in Florida then VA and that usually brings out a higher preformence.