RE: BGW's Facebook Page
That's just shameful. I don't post on their page often, but I couldn't resist on this one.
That's just shameful. I don't post on their page often, but I couldn't resist on this one.
Busch Gardens Williamsburg Social Media
- Thread starter GoHokies87
- Start date
RE: BGW's Facebook Page
"As with all events, we review our offerings and will make any necessary changes to give our guests the best experience possible."
Well, it least they make it SOUND like they're going to try and change things up. As to whether they actually do.....
"As with all events, we review our offerings and will make any necessary changes to give our guests the best experience possible."
Well, it least they make it SOUND like they're going to try and change things up. As to whether they actually do.....
RE: BGW's Facebook Page
See: Entwined v2.0
VTBGWFan said:
See: Entwined v2.0
RE: BGW's Facebook Page
I don't follow BG of facebook anymore...what's the general consensus?
Are people happy about things or unhappy?
EDIT: nm...just checked it out. Ouch.
The only thing is...nobody complains about the same stuff, lol.
I think that, obviously, people are more likely to go out of their way to make a negative review than a positive one. Most people who have a great time aren't going to take the time to go write about it.
Still, the reviews on there aren't kind.
I don't follow BG of facebook anymore...what's the general consensus?
Are people happy about things or unhappy?
EDIT: nm...just checked it out. Ouch.
The only thing is...nobody complains about the same stuff, lol.
I think that, obviously, people are more likely to go out of their way to make a negative review than a positive one. Most people who have a great time aren't going to take the time to go write about it.
Still, the reviews on there aren't kind.
RE: BGW's Facebook Page
That's really sad to hear people from their marketing department talking like that. It's bad enough that the park president, Carl Lum seems terrified of talking to guests, and just rolls his eyes at anyone who gives good criticism. I think this is where most of the parks problems are. They got too much new management in so little time, so they aren't familiar with the park, but if they would actually listen to their guests they might learn something. At least, it's good to know that corporate knows the park is having a few issues, and they are trying to do something about it.
That's really sad to hear people from their marketing department talking like that. It's bad enough that the park president, Carl Lum seems terrified of talking to guests, and just rolls his eyes at anyone who gives good criticism. I think this is where most of the parks problems are. They got too much new management in so little time, so they aren't familiar with the park, but if they would actually listen to their guests they might learn something. At least, it's good to know that corporate knows the park is having a few issues, and they are trying to do something about it.
RE: BGW's Facebook Page
Only took a year and a half's worth of complaints.
Only took a year and a half's worth of complaints.
RE: BGW's Facebook Page
The park has begun deleting negative posts from their Facebook page with what seems to be a keen interest on anything that specifically names Scott. That's spineless, even for them.
The park has begun deleting negative posts from their Facebook page with what seems to be a keen interest on anything that specifically names Scott. That's spineless, even for them.
RE: BGW's Facebook Page
Woah. Don't have a fb page if you don't want to be social...like you said.
Zachary said:
Woah. Don't have a fb page if you don't want to be social...like you said.
RE: BGW's Facebook Page
Disney and Uni do it. The page is by them for their benefit; not an outlet for complaints. They have actual surveys for that. WDW blocks you from even posting on their wall. Their photo and post comments (thousands on each) are all read through. As much of a critic of the park as I am I understand why it is done.
Doc Dollars said:
Disney and Uni do it. The page is by them for their benefit; not an outlet for complaints. They have actual surveys for that. WDW blocks you from even posting on their wall. Their photo and post comments (thousands on each) are all read through. As much of a critic of the park as I am I understand why it is done.
RE: BGW's Facebook Page
It's done because these parks are afraid to address criticism. Social media is for two way communication. If the parks aren't open to both sides, they need to fire their social media teams and go back to buying favorable articles in newspapers.
It's done because these parks are afraid to address criticism. Social media is for two way communication. If the parks aren't open to both sides, they need to fire their social media teams and go back to buying favorable articles in newspapers.
RE: BGW's Facebook Page
^^ Took the words right out of my mouth Atlantis.
I do think people should criticize the park- but if they do so on the facebook page, they really shouldn't expect much of an answer. I've always seen FB pages for bigger businesses as "outflow" of information only. I'm sure people do prefer this to not being comment at all- getting some sort of response or direction, even if it's just 10% of the time, beats 0% of the time to me.
I have to laugh at a couple of people on a crusade to...I guess save? the park by posting the same things over, and over, and over again.
^^ Took the words right out of my mouth Atlantis.
I do think people should criticize the park- but if they do so on the facebook page, they really shouldn't expect much of an answer. I've always seen FB pages for bigger businesses as "outflow" of information only. I'm sure people do prefer this to not being comment at all- getting some sort of response or direction, even if it's just 10% of the time, beats 0% of the time to me.
I have to laugh at a couple of people on a crusade to...I guess save? the park by posting the same things over, and over, and over again.
RE: BGW's Facebook Page
No they aren't. It is not an outlet designed to handle criticism. It is a promotional tool. You do not want negative promotions going out. People read the facebook to build visits. If it is negative then they will not come. Notcoming is lost money. Lost money equals no bueno. AS I have said for years on here the surveys are where to complain.. not Facebook.
The Facebook Brigade is rather laughable. Save the park in an actual manner with complaints. Not the nation's beloved Facespace.
Zachary said:
No they aren't. It is not an outlet designed to handle criticism. It is a promotional tool. You do not want negative promotions going out. People read the facebook to build visits. If it is negative then they will not come. Notcoming is lost money. Lost money equals no bueno. AS I have said for years on here the surveys are where to complain.. not Facebook.
VTBGWFan said:
The Facebook Brigade is rather laughable. Save the park in an actual manner with complaints. Not the nation's beloved Facespace.
RE: BGW's Facebook Page
Then why should they participate in SOCIAL media? There are plenty of large companies both in and outside of the amusement industry who handle their social media accounts right (*cough* Holiday World *cough* Knoebels *cough*). Busch Gardens isn't one of those parks. They treat it as a way to advertise, not to strengthen their relationship with their fans. There was a time when the social media team was much more personal with their use of the park's accounts; however, that time seems to have passed. All we get now is pre-scripted marketing BS.
VTBGWFan said:
Then why should they participate in SOCIAL media? There are plenty of large companies both in and outside of the amusement industry who handle their social media accounts right (*cough* Holiday World *cough* Knoebels *cough*). Busch Gardens isn't one of those parks. They treat it as a way to advertise, not to strengthen their relationship with their fans. There was a time when the social media team was much more personal with their use of the park's accounts; however, that time seems to have passed. All we get now is pre-scripted marketing BS.
RE: BGW's Facebook Page
Little tiny parks. Social Media is for the park to GIVE information and not get it. I understand that it is hard for you to get as you have not seen the various forums with other larger chains; BGW IS a larger chain. What they do is no different than the others. It is not designed for criticism... SURVEYS are. If you want to complain and want it heard then use the outlets provided.
Zachary said:
Little tiny parks. Social Media is for the park to GIVE information and not get it. I understand that it is hard for you to get as you have not seen the various forums with other larger chains; BGW IS a larger chain. What they do is no different than the others. It is not designed for criticism... SURVEYS are. If you want to complain and want it heard then use the outlets provided.
RE: BGW's Facebook Page
^^
1) I disagree
2) Atlantis answered the question of "why participate in social media" above.
3) I think BGW DOES handle their social media correctly- the fact that they have the page open to comments is great. The fact that they take the time to respond to ANY of them is a huge bonus.
^^
1) I disagree
2) Atlantis answered the question of "why participate in social media" above.
3) I think BGW DOES handle their social media correctly- the fact that they have the page open to comments is great. The fact that they take the time to respond to ANY of them is a huge bonus.
RE: BGW's Facebook Page
I've always felt they were very liberal with what they allow on their FB page. Really hard to blame them for pulling comments that rag on their employees in a personal way. It's really not the right forum and not fair to the employee.
I've always felt they were very liberal with what they allow on their FB page. Really hard to blame them for pulling comments that rag on their employees in a personal way. It's really not the right forum and not fair to the employee.
RE: BGW's Facebook Page
Well, I agree that some of the nastier comments can't stay...but well reasoned and light criticism should probably stay.
I get what you guys are saying about the fb page existing to promote the park. I get it. But for social media, fans expect a little back and forth. If you delete all the negatives, you run the risk of alienating your audience there.
Busch Gardens Williamsburg isn't Disney World. It's not a tiny place, no, but it's also not a place with millions of faceless visitors who they can afford to dismiss like that.
Well, I agree that some of the nastier comments can't stay...but well reasoned and light criticism should probably stay.
I get what you guys are saying about the fb page existing to promote the park. I get it. But for social media, fans expect a little back and forth. If you delete all the negatives, you run the risk of alienating your audience there.
Busch Gardens Williamsburg isn't Disney World. It's not a tiny place, no, but it's also not a place with millions of faceless visitors who they can afford to dismiss like that.