- Nov 24, 2009
We were entering the food area of Festhaus and half of group was through the spinning turnstile when the lady decided its was enough and told the rest of our group they couldn’t come. When we tried to explain there were two more people in our group she literally yelled “the line is closed”. The second time was when trying to get a drink refill. There were no guests waiting for drinks, they were all held up waiting for food and there were 3 register lines with no one in them. I went in like I have done for years and 2 people running registers literally started yelling you have to wait in the food line. The refills this way have been encouraged by BGW for years. Simply talking to me like a person would have been fine with me but to be screamed at by employees is in called for. I pay to be in the park.....which in urn gives them jobs. This has been the absolutely rudest night ever by team members. We ended up going to Marco Polos for refills.As some who works customer service should they ever be yelled at? Well of course not. That said the park is busy under staffed and pretty much everyone working won't have a paycheck after tonight patients are thin someone is going to snap as long as it's just verbal and not explicit give over it. Trust me you don't want to know how many times I wanted to tell a customer to shut up over the Christmas holidays at my job.
Yep walked through with s bunch of stuff that set of KDs all the time. That actually concerns me. How much are they catching and how likely is something that should be caught getting through. From a liability prospective setting them up but not running them effectively is more of a liability then not having them.