This 110%.
Frankly, if I were BGW, I’d be FURIOUS with GCI over the train headpiece issue. The last incident—where it literally fell off mid-ride with guests onboard—could have been downright catastrophic. BGW was incredibly lucky that no one got hurt, that it didn’t damage the ride, and that it didn’t make it into the local media.
Assuming all the right maintenance was being done, BGW seems to be the victim here from my point of view. They bought a product that was supposed to be safe and reliable and the headpieces have just been reliably unsafe. I will forever miss the headpieces, but I think BGW is right to remove them—multiple attempts at fixing the issue have proven inadequate—and the cost of getting it wrong is potentially disastrous each time it happens.