Busch Gardens Quality Control Team

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WDWRLD said:
Not sure if the really falls under quality controll but Saturday night we were at BGW and stopped at the pin cart across from DarKastle. While looking a family came up and asked the person working where Verbolten was. At first she pointed the wrong direction but gave a really confused look. The family again asked how do you get to Verbolten and the person looked around for a few seconds and then said there is a map over there. I finally pointed them in the right direction but also told them it was closed until after the fireworks. That is completely crazy that a team member in the hamlet of a ride does not know where it is.
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One that is new? Or was it possible one of the international ones who might have been having language issues? People are not perfect.
 
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I think it goes without saying that in a park environment, any employee should be able to provide comprehensive directions to any major attraction in the park. I don't think "brain fart" or having a hard time explaining directions excuses an employee not knowing. It should be part of the training, and should be reinforced. It's a simple thing where if an employee doesn't know something like that, it comes across really bad.
 
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Definitely part of quality control to have employees to know where things are. But I will say who knows what happened there. That TM could have been in a different location earlier, maybe not normally in that booth, or a recent hire.
 
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It was a exchange student that spoke decent english. The look on her face and the way she walked away from the pin cart to look around for the ride conveyed to me anyhow that she had no idea where the ride was or even what it was.
 
I sort of wonder if the paper towels were actually the handy work of some guests trying to mess with things?
 
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