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There seem to be new policies this year that I've now noticed a few times. First, they are making people wear shoes on Apollo's Chariot. When did that start? I know this is a thing at other chains with the same type of ride, but Busch never cared. Several different people were getting (rightfully) confused why they were being told to wear loose shoes while being told to remove every other loose article.

The second, and far more ridiculous, policy is twice now I've seen employees tell kids who have gone under the bars in the lines to go back and walk around. Mind you, it's not like they were going under the bars and skipping other people, just going under the bars instead of walking all the say around as small kids are wont to do. A few weeks ago a woman told a kid in line for Loch Ness to go back and walk around and even at the time I thought it was a bit stupid and power-trippy.

Today was another level: an employee called out over the intercom for a group of kids to go back to the beginning of the Finnegan's Flyer line and walk through it normally after they went under the bars or they wouldn't be allowed to ride. They just stood there and said no and asked why. The employee just kept repeating that "it was the policy." To which they continued to ask why. To be honest, good for them. I'm not often agreeing with teenagers nowadays, but that was just moronic. If it's a safety thing, then tell them to please walked around next time. Making people go back solves nothing, makes the employees look extremely petty, and it's just stupid. Kids go under the bars. They have for years. I did it. Everyone has. Like suddenly "it's just the policy?" It's a stupid policy.
Shoes on Apollo are not a bad thing as they are definitely helpful in the event of an evac.

It has always been a rule not to duck under the rails just like they will tell kimds to walk not run and I have seen kids told to go back to the entrance for both items numerous times. I applaud the team members for following policy.
 
Today was another level: an employee called out over the intercom for a group of kids to go back to the beginning of the Finnegan's Flyer line and walk through it normally after they went under the bars or they wouldn't be allowed to ride. They just stood there and said no and asked why. The employee just kept repeating that "it was the policy." To which they continued to ask why. To be honest, good for them. I'm not often agreeing with teenagers nowadays, but that was just moronic. If it's a safety thing, then tell them to please walked around next time. Making people go back solves nothing, makes the employees look extremely petty, and it's just stupid. Kids go under the bars. They have for years. I did it. Everyone has. Like suddenly "it's just the policy?" It's a stupid policy.
I will say ducking under queue railings does offer a fair bit of head-trauma risk. I can see how publicly enforcing that rule shields them from legal liability if there were an incident.
 
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In general it’s a good way to deter line cutting with a black and white rule. Never duck under the queue rails regardless of wait.

That being said, queues used to be designed with adjustable rails that would be opened or closed according to the wait. I have noticed some newer rides have permanent rails now and would require going through the entire queue. Copperhead Strike at Carowinds is a prime offender.
 
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Unless they start enforcing the same rule on Griffon and Alpengeist, I don’t really buy that as a reason.
Griffon and alpie both have no floor and cover terrain much closer to people in the park. Shoes flying off on those rides are a legitimate hazard. On Apollo, the floor helps shoes stay on and if it flies off, it has a much lower chance of hitting someone. Apples to oranges IMO
 
I had problems trying to update may credit card info on-line. I finally called the number for Williamsburg. message said wait time was 5 minutes. 2 minutes later I talked a representative who was able to update my info. including the quick customer service survey it only took 6:36 to get it taken care of. Hope the rest of my day goes as well.
 
While I was working at the park, Apollo had a rule that you had to bring shoes with you. You didn't have to wear them, but in case of evac, you needed them. Alpie and griffon had cheap flip flops to hand out in case of evac so riders didn't have take them with.

Now over-zealous ride operators is a different discussion (speaking as a former over-zealous operator)
 
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That news doesn’t strike me as indicative of “the state of the park” IMO. Lots of business are going cashless. KD went cashless last year. It saves both a lot of money and a lot of hassle — there’s no need for a dedicated cash control team, no need for frequent cash pickups by armored trucks, no loss of money because of theft or mishandling by employees, no need to waste employees as they go to get ahold of more cash for a register. With most consumers using credit cards or digital payment nowadays, the benefits the park reaps by going cashless just seem to make the change a logical business decision.
 
That news doesn’t strike me as indicative of “the state of the park” IMO. Lots of business are going cashless. KD went cashless last year. It saves both a lot of money and a lot of hassle — there’s no need for a dedicated cash control team, no need for frequent cash pickups by armored trucks, no loss of money because of theft or mishandling by employees, no need to waste employees as they go to get ahold of more cash for a register. With most consumers using credit cards or digital payment nowadays, the benefits the park reaps by going cashless just seem to make the change a logical business decision.
The biggest negative is when the system goes down.
I personally would like to see a complete POS overhaul with better membership perk management built in before they jump into cashless. While cashless and a new POS don't go hand in hand, any IT related changes for a more robust system could be done at one time.
 
The biggest negative is when the system goes down.
I personally would like to see a complete POS overhaul with better membership perk management built in before they jump into cashless. While cashless and a new POS don't go hand in hand, any IT related changes for a more robust system could be done at one time.

Do most people even carry around enough cash anymore to cover a day at the park? Personally, I don’t carry much cash, so if the park’s POS system goes down I’m screwed regardless of whether they’re cashless or not. My guess is a lot of people are in that boat.
 
The POS going down is a much bigger nightmare for BGW than for guests. I would feel very confident that if such a thing happened, they would move Heaven and Earth to get their only way to make money back online.
 
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Do most people even carry around enough cash anymore to cover a day at the park? Personally, I don’t carry much cash, so if the park’s POS system goes down I’m screwed regardless of whether they’re cashless or not. My guess is a lot of people are in that boat.
I remember seeing ATMs last time I was at Hershey - does BGW not have them?
 
I do. It's how I control my spending, because I'm weak and I will buy stuff I don't need.
Feel the pain. I even do the single day meal/snack thing with that to limit my spending more. Going with meals and drinks paid but only $50 in your pocket does wonders.
 
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As incompetent as BGW seems to be when it comes to technology, I have always used cash as I expect them to be hacked at some point. I'm surprised they haven't already to be honest. I just don't trust them. It seems like everybody we talk to at BGW has a different payment schedule or method, so they just don't seem to be able to get their act together. As has been covered ad nauseum here there are too many different types and levels of membership. How can we expect them to run a cashless operation efficiently?
 
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I was going to write a long post about what I understand dealing with payment processor APIs and databases, but then realized it's likely the park does store several personal details such as payment source info (CC, bank account, etc) tied to your account to be able to resend any of it back to the payment processor for autopay purchases... Such as monthly membership.

Of course, when you think about it, how many other business out there do automatic monthly payments, and then what systems would they have in place to safeguard your data?
 
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I was going to write a long post about what I understand dealing with payment processor APIs and databases, but then realized it's likely the park does store several personal details such as payment source info (CC, bank account, etc) tied to your account to be able to resend any of it back to the payment processor for autopay purchases... Such as monthly membership.

Of course, when you think about it, how many other business out there do automatic monthly payments, and then what systems would they have in place to safeguard your data?
I can't be the only one that gets at least 2 - 3 emails per year saying my data has been stolen. If it can happen at Target, Home Depot, and Capital One, it is only a matter of time before it happens at SEAS.

My general rule of thumb: ALWAYS use a credit card instead of a debit card or checking/savings account number when making automatic payments. It is a ton easier to manage when the sh*t inevitably hits the fan.
 
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