Pantheon

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Manufacturer
Intamin Amusement Rides

Model
LSM Launch Coaster

Hamlet
Festa Italia (Italy)

Opening Date
March 25th, 2022

Tallest Drop
180ft

Max Height
178ft

Top Speed
73mph

Inversion Count
2

Launches Advertised
4

Launch Segments
3

Launches Experienced
7

Riders Per Train
20

Number of Trains
2

Height Requirement
52–76in



Pantheon is an Intamin-made LSM Launch Coaster that debuted at Busch Gardens Williamsburg on March 25th, 2022.
 
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mjm1ahoney3 said:
It's been a while now, but when I worked at the park, my area manager kept "Patrick from Ireland" as a spare name tag for anyone that forgot theirs for the day (a name tag is part of your full uniform). But in the costuming department, I don't remember having to provide ID or anything when creating a name tag, the person just asked for Name and State and then set it to print.
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Not related to Pantheon, so I apologize for the OT.... Never worked at the park (we live up north) but I love those name tags. There was (maybe still is) a worker who sold beer outside Marco Polo. His tag read "Kevin from NJ". We are from NJ and Kevin is my husband's name so of course we struck up multiple conversations over a few years. He is also a Mets fan like us, and we had some of the most lovely discussions everytime we went back to his stand, and we made a point of visiting him every time we were in the park.
 
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Sorry to say, hard to really form proper thoughts / opinion, based on a single side of the story.

We will likely never get the other side of the story.

However, to me... based on the information in this thread... I am "wondering" if the BGW decision is based more about other factors versus just the umbrella.

1.) I am not taking sides.

2.) I have learned that how you respond / react to these situations in life sometimes matters more than the original "issue".

3.) I am sure the park / Police don't take any accusations involving minors lightly, whether they are true or not.

4.) It's BGW's ball, if they want to take it and not let you have it back, not much you can do... But...

5.) RESPECT matters in these situations. I wasn't there to see / hear how the entire thing went down last Thursday...

6.) And... I do know that running home (on the same day) and posting about it on an online forum... and now posting a picture of a (private) letter received several days later sent to your home... is likely NOT the best way to get on their good side.

7.) And... when they are already "upset" about your behavior (right or wrong)... and you need to get back on their "good side", further posting on the same previously mentioned forum which involves insulting their budget... is likely NOT the greatest way to go about it.

8.) Best of luck!
 
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If security isn't comfortable with letters they send to guests being posted online, they shouldn't send those letters to guests. I don't think there's anything even remotely distasteful about @chrisorris24 posting the letter he received. In fact, I think it's perfectly reasonable to expect someone who feels that they've been treated unjustly (as @chrisorris24 does) to be pretty pissed about it. It would be wholly unreasonable (and just downright immature and childish) for an organization to even think about holding what has been a pretty damn tempered response to that experience against someone they're punishing so severely. Maybe BGW security is that childish–maybe they see a response to something they did on a forum they are annoyed by and it makes them angry or bitter or something. If that's true, that's an indictment of the park's security team, not @chrisorris24.

I've heard my fair share of horror stories from people I trust regarding run-ins with BGW security. I don't give either party here the benifit of the doubt. All I'm saying is that, assuming @chrisorris24 is accurately retelling the story (which we currently have no real reason to doubt as far as I know), this looks like quite an overreaction from BGW in my opinion.
 
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Zachary said:
If security isn't comfortable with letters they send to guests being posted online, they shouldn't send those letters to guests. I don't think there's anything even remotely distasteful about @chrisorris24 posting the letter he received. In fact, I think it's perfectly reasonable to expect someone who feels that they've been treated unjustly (as @chrisorris24 does) to be pretty pissed about it. It would be wholly unreasonable (and just downright immature and childish) for an organization to even think about holding what has been a pretty damn tempered response to that experience against someone they're punishing so severely. Maybe BGW security is that childish–maybe they see a response to something they did on a forum they are annoyed by and it makes them angry or bitter or something. If that's true, that's an indictment of the park's security team, not @chrisorris24.

I've heard my fair share of horror stories from people I trust regarding run-ins with BGW security. I don't give either party here the benifit of the doubt. All I'm saying is that, assuming @chrisorris24 is accurately retelling the story (which we currently have no real reason to doubt as far as I know), this looks like quite an overreaction from BGW in my opinion.
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The crazy part to me was how caught off guard by the letter I was. On the night of the incident, security asked if I had an ID on me.

Which by shear luck I did have on me that day. Usually I don’t carry it into the park. Had I not, I doubt they’d even have my address to send me the letter

Talk about passive agressive. Thursday night security escorted me to my car, and said have a safe night. No mention of banning me. I returned this weekend, with no notice. Then this afternoon the notice arrived in my mailbox. No request for my side or notice of further investigation.

I’m trying to balance calling them out for this while being respectful. Based on how they have handled this so far I have little doubt they’ll hear me out, so my posts here don’t worry me much.
 
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Zachary said:
If security isn't comfortable with letters they send to guests being posted online, they shouldn't send those letters to guests. I don't think there's anything even remotely distasteful about @chrisorris24 posting the letter he received. In fact, I think it's perfectly reasonable to expect someone who feels that they've been treated unjustly (as @chrisorris24 does) to be pretty pissed about it. It would be wholly unreasonable (and just downright immature and childish) for an organization to even think about holding what has been a pretty damn tempered response to that experience against someone they're punishing so severely. Maybe BGW security is that childish–maybe they see a response to something they did on a forum they are annoyed by and it makes them angry or bitter or something. If that's true, that's an indictment of the park's security team, not @chrisorris24.

I've heard my fair share of horror stories from people I trust regarding run-ins with BGW security. I don't give either party here the benifit of the doubt. All I'm saying is that, assuming @chrisorris24 is accurately retelling the story (which we currently have no real reason to doubt as far as I know), this looks like quite an overreaction from BGW in my opinion.
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I agree, somewhat. I am just saying, if you are trying to handle (with a good outcome) a situation like this... it is likely best to start by handling that privately and not on a public forum. Doing it this way, is just going to piss off BGW more... and hurt the forum user more in the end. Nothing good comes from airing out laundry like this, until this is truly resolved (unless it really already is).

1.) Breaking property (not good).
2.) Being escorted off property (not good).
3.) Posting this on a public form the same night (possibly okay... heat of the moment).
4.) Insulting the business on a public forum the days following (likely not smart).
5.) Posting a letter from the business with personal name / information on a public forum the days following (likely not helpful for a positive resolution).

NOT a recipe for success, in regards to this forum member being allowed back on the property.

Again, you are basing your opinion on one side of a 'case'. That isn't 'usually' successful or the best way to judge the "other party". Sure, a broken umbrella is usually not a reason to ban someone from a theme park. That is my point, it isn't adding up. We have very little information about the details of the events / conversations that transpired following the actual damage / coaster ride. Also, I am not sure what has happened with BGW security in the past, and that could be important. However, not really always best to use past events / situations and jump to conclusions / opinions.
 
Turbo said:
I agree, somewhat. I am just saying, if you are trying to handle (with a good outcome) a situation like this... it is likely best to start by handling that privately and not on a public forum. Doing it this way, is just going to piss off BGW more... and hurt the forum user more in the end. Nothing good comes from airing out laundry like this, until this is truly resolved (unless it really already is).

1.) Breaking property (not good).
2.) Being escorted off property (not good).
3.) Posting this on a public form the same night (possibly okay... heat of the moment).
4.) Insulting the business on a public forum the days following (likely not smart).
5.) Posting a letter from the business with personal name / information on a public forum the days following (likely not helpful for a positive resolution).

NOT a recipe for success, in regards to this forum member being allowed back on the property.

Again, you are basing your opinion on one side of a 'case'. That isn't 'usually' successful or the best way to judge the "other party". Sure, a broken umbrella is usually not a reason to ban someone from a theme park. That is my point, it isn't adding up. We have very little information about the details of the events / conversations that transpired following the actual damage / coaster ride. Also, I am not sure what has happened with BGW security in the past, and that could be important. However, not really always best to use past events / situations and jump to conclusions / opinions.
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For the record I was only escorted off park property because the minors that falsely accused me of pushing them were on the other end of the bridge and the park was closed.

After working retail I have done the same to make sure two parties who don’t see eye to eye don’t have a direct confrontation and it’s for safety reasons.

To clarify the naysayers had I done some of the things others here are insinuating, surely I’d have been arrested.
 
chrisorris24 said:
Talk about passive agressive. Thursday night security escorted me to my car, and said have a safe night. No mention of banning me. I returned this weekend, with no notice. Then this afternoon the notice arrived in my mailbox. No request for my side or notice of further investigation.
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Not sure about the rest of it, but the orange text above is pretty professional behavior actually. Particularly given your note that they were just trying to make sure you all stayed separated.

Corporate security's goal in that situation is to get you off their property without further incident. Seems like they did their job.

Regarding the rest... "ban first, ask questions later" may be the M.O. these days. Probably saves a few bucks. If some guests are falsely banned... oh well. Savin' money, profits are up!

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Are the seat sensors still finicky for those of us in the high BMI community? I remember last year reading that they were going to work on fixing the sensors?
 
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