"I have encountered very rude and non-customer friendly employees of yours in the past few days and I do not appreciate it at all. My family and I were at the park on Saturday evening and my 9 year old daughter was threatened by one of your HOS cast members. Then when I posted for other parents to beware of this cast member in France I was called names by another self confessed employee. I work for a business that relies on good customer relations and know and understand that without paying customers, guests, members, whatever you want to call them, I would not have a job. My daughter felt that her life was in danger because of the actions of this cast member. I know and understand that "The scare is everywhere" but once you have obviously scared the patron then move on to another. After talking with a few friends I have learned that my daughter does not seem to be the only victim of this cast member, and it seems that through observation this cast member seems to pick on the children that are of their teen years or younger. I know and understand that you broadcast warnings that families with young children should be advised to leave at 6pm. My children are older, and had no problem with the scares that they got from other cast members. This particular one chased my daughter into the store that does the wooden name signs, to the point she went behind the counter, that is meant for employees only. I am sure that your insurance carrier would like to know that your employees are conducting themselves with absolute no thought to your guests safety and well-being. I know of 3 other children that he did the same thing to. She felt that if he got close enough to her that he was going to hurt her. She knows that they are not suppose to touch her, and that they are just regular people, BUT she also knows that there are bad people out there that will play nice just to gain trust and they will hurt her. My other daughter that was with her, and her boyfriend repeatedly told this cast member to stop, that he has succeeded in scaring her and to move on but he would not. It seems to me that he went way beyond scare, he was threatening her, and that could result in criminal charges. You have signs posted that your patrons are not to touch the cast members because they could be criminally charged, well he did not touch her, but threats are illegal also. I called today and left a message for someone to return my call, and have not gotten one as of yet. I will tell you this, I will either get a call with an acceptable response as to what actions will be taken to make sure that this employee does not behave this way again, or I will do what I have to do to make sure that the general public knows exactly what kind of business that you are running there. I am sure that the news stations would like a story like this."