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RE: BGW's Facebook Page

Lazy fools. Go see fireworks and night spectaculars at Disney or Uni. The level of laziness keeps growing. I bet the people complaining hardly looked at the tree because they couldn't scrape their face off a phone screen for seven minutes. Going past a roped perimeter is sorry and uncalled for. Great to hear it bit them back. Or painted them.
 
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RE: BGW's Facebook Page

What channel will the redskins & ravens game be on tomorrow I'm staying in Williamsburg and have cox cable here at hotel
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At least he didn't ask if there was anyplace in the park to watch the game.
 
RE: BGW's Facebook Page

PzP said:
What channel will the redskins & ravens game be on tomorrow I'm staying in Williamsburg and have cox cable here at hotel
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At least he didn't ask if there was anyplace in the park to watch the game.
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Always a must know for where ever you are traveling!
 
RE: BGW's Facebook Page

http://www.facebook.com/BuschGardens/posts/10151178081353315

This guy, Clint Novak (name sounds really familiar) is making fun of diabetics. Let's all shame him.
 
RE: BGW's Facebook Page

PzP said:
http://www.facebook.com/BuschGardens/posts/10151178081353315

This guy, Clint Novak (name sounds really familiar) is making fun of diabetics. Let's all shame him.
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I have a really, really funny story about him from last weekend. I don't really want to post it publicly though. PM me for details :cool:
 
RE: BGW's Facebook Page

There was a really hard-hitting guest complaint up on their wall about an hour 1/2 ago and its already been removed. And it seemed like a very valid complaint from people that wanted to be reasonable. That's PR for you...
 
RE: BGW's Facebook Page

What was this hard-hitting guest complaint about?

Can't run below a certain temperature, my butt. I still have my photos from riding coasters front row during a snowstorm. Loch Ness being the most fun in the snow.
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I feel like this person is absurdly ignorant to safety procedures. Yes, they could run in colder weather but they key is, can they run safely in said cold weather. This is my only explanation for them saying they have ridden the coasters in snow before.

However I think this person is just lying personally. When have they ever had snow between mid-March to October? Well I can understand in March but unless there is some magically weather to be warm and snowing, I believe this comment is false.

Anyone else like to share their thoughts?
 
RE: BGW's Facebook Page

Whatever you do, never book a Busch Gardens tour. You will not get what you paid for and the customer service you receive through guest services will be appaling. We are platinum pass holders and had been on several tours before. This weekend we took the Elite VIP Tour at Christmas Town. This tour is $180/person. We had 6 people with us so, a lot of money was put into this. Booked in advance, of course. When we arrived to guest services to pick up our passes on Friday as we were told to when we booked…not only did NO ONE know what we were talking about when we spoke of the VIP tour, but our passes weren’t there. In the hour long process of trying to find the tickets, they attempted to charge my card three additional times. Two of those times went through. The third time they tried to charge my card for the Penguin tour which was included in my VIP tour, and which I didn’t need or want an extra for. They didn’t let me know they would be charging my card again but luckily since they had done so so many times in such a short period, my bank bumped it back as fraud and blocked it. Finally after an hour our passes were located. They’d been a drawer right in front of the guest services people the entire time. I had to call my bank to ask that the second charge for the VIP tickets not go through. We didn’t receive one “I’m sorry”, nothing. Originally we were told “Oh sorry, we don’t have your tickets” as they attempted to move on to the next person. Okay, so what you’re saying is you will go ahead and charge my card around $1,200+ and then when I show up to where you tell me to go for my tickets “I’m sorry, we can’t find them” is supposed to be good enough? When I asked to speak to the manager, I was told that the incompetent person who didn’t even know what the VIP tour was, was the manager. We then noticed that the preferred parking ticket that was supposed to be included in the VIP was not in the envelope with our tickets. It took another hour of hearing “Someone will be here in a few minutes with your parking tag” before we finally left. We never did get that preferred parking pass. Two hours of our stay on Friday was wasted trying to get our passes. No apologies were given. When we asked on Friday where we were to show up for the tour on Saturday and what time, no one could tell us. Finally the manager made what she called a “guestimate” and told us to show up at 1 the next day at Guest relations. We finally left after two hours of this to try to salvage our first day in the park and crossed our fingers for a better day the next day.

On Saturday, we showed up at 1 as we were told, at guest service. After standing there for quite awhile and no one offering to help us or ask why we were just standing there… we walked up to the window and asked guest services where our tour guide was. Again we were told that no one had any idea what we were talking about. They called around to the tour center and finally had someone come over to retrieve us. This new person, Lisa, who also called herself a manager, had a very poor attitude from the start. The entire time we all got the feeling from her that we were an inconvenience to her. She said several times to us “Oh you’re with the penguin tour”…. And when we corrected her and told her that we weren’t, she got an attitude. We ended up getting with the penguin tour since it was part of our VIP tour and finally the tour manager Josh found us and figured out where we needed to go and what we needed to do.
Erin was our tour guide and she was phenomenal. We had Erin for our VIP Tour for Howl-O-Scream and love her. If it weren’t for her, this entire trip would have been a disaster. I have no complaints about our actual tour once she got to us after all of this hassle. She was great. Our tour went smoothly and she took lots of pictures of us and our kids. She told us at the end that we could pick up our CD’s at guest services and we told her that we would.

Today we showed up at guest services. We were only planning on coming to the front of the park today to pick up the CDs because we all woke up sick this morning and have work and school tomorrow and wanted to get home. When we arrived at guest services, Lisa the “manager” with a bad attitude was at the front. She told us she couldn’t find our CDs. Her story about why changed 5 times. The first time, she told us that someone had already picked up our CDs. I asked her “So you mean a stranger has a CD with pictures of my family on it now?” and she quickly snapped at me and then backtracked and said that they mailed them. When I asked where she mailed them to, she couldn’t tell me. I knew they weren’t mailed, because I had never provided my address to anyone. Then she told me that they must have gotten mixed up with someone else’s because I have a very common last name. My last name is Tashjy-Barnes. There is exactly one person with that last name in the country, and it’s me. When she couldn’t tell me where my pictures were after her first three attempts at lying about it, she told me that my CDs had been thrown away because I hadn’t picked them up the night before. I knew this wasn’t a reason for them to be thrown away, because they wouldn’t have even been ready to pick up last night at nearly 9pm when our tour ended. They were to be ready at guest services today, this afternoon, and they weren’t. She called down to the tour center and they did not have them either. I heard Josh ask her “is everything okay?” and she said “It will be!” and hung up. It was not okay, she couldn’t even tell me for sure that my CD and photos would ever be located. She told me “You can wait a few hours and we will try to find them”. This meant staying in the park when we hadn’t planned to and hoping that these pictures which were the huge reason we did this tour to begin with were found. I asked to speak to HER supervisor and she told me I couldn’t because she was the supervisor. Finally I told her I would be back at 5 to see if she could find my pictures. We walked into the park to waste a few hours waiting for our photos that should have been there to begin with.

While in the park I located an operations manager named Georgette. I told her everything that happened and she was the FIRST person in two days to actually apologize about how we had been treated and what had been done with our tour. She said that she would speak with Lisa and Josh and do her best to locate our photos and call us when they were ready.

We spent several hours in the park before we got a call around 6 that she had found our photos and they could be picked up at guest relations. We walked to the front of the park and got the CDs. We asked Lisa if there was any way she could please confirm for us before we left the park that these were in fact our pictures and she refused. We left the park tonight very upset and vowing to never step foot back again.
Nothing was done to remedy this, besides locating the pictures after MUCH effort on our part…the photos that we paid good money for. ONE person out of all of these people we tried to get to help us apologized. I will post this everywhere I can possibly think to because I am absolutely appalled with this park and the way it runs it’s tours at this point. When people spend THAT much money to do something special, you’d think they’d be treated with even an ounce of respect and the only person who did that for us was our tour guide Erin. Everyone else was absolutely horrible and acted as though they didn’t even want to be a part in making this tour possible for us. It was absolutely horrible. We have been loyal BG guests. We hold 6 platinum passes throughout the years. Our passes are set to renew in the Spring, but we will be taking our business elsewhere, which is very sad. Our weekend and our Christmas Town experience was ruined and our money was wasted. I highly suggest that NO ONE take a BG tour. Save your money and your sanity. These people don’t care about their guest’s experiences.
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TL,DR: There's a lady at GR named Lisa who's a piece of work. Also, GR doesn't know what tours are.
 
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RE: BGW's Facebook Page

That is just odd, that is one of the few times I've heard of bad service. I see this as a legitimate complaint though. I wouldn't go so far as to take my business elsewhere or never buy another tour again, but more or less be more cautious about visting the park and hold off on buying tours or just more cautious in general.
However the park received an 87% courtesy rating just the other weekend, which was actually the highest I've ever seen it.
 
RE: BGW's Facebook Page

My guess is that they pulled that post out of deference to the TM's that were named in it.

Also, I've had good and bad tour experiences. It really is a crap shoot (sadly).
 
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RE: BGW's Facebook Page

Well most things are hit and miss, like entertainment, but I've heard of a lot more hits and hardly ever hear of anything bad. I guess there is a lot that goes into it, such as Team Member attitude, what happened to them in their life at the time. If something happened to decrease morale right before work, it could be hard for them to be happy or fake be happy.

However there should be clear and understandable procedures for tours.
 
RE: BGW's Facebook Page

i've had a few issues with tours too. when it goes good, it's great, but when it's bad, man you get upset quick because you spent a lot of extra money for that.

For example, we went on the coaster tour had a great time and then when we went to get our pictures they had dumped all the pictures in the same folder from two cameras and overwrote most of the files of us. They ended up giving us another complimentary coaster tour, so we were happy, but we were pretty upset that they didn't capture the first time. :(
 
RE: BGW's Facebook Page

Party Rocker said:
What was this hard-hitting guest complaint about?

Can't run below a certain temperature, my butt. I still have my photos from riding coasters front row during a snowstorm. Loch Ness being the most fun in the snow.
Click to expand...

I feel like this person is absurdly ignorant to safety procedures. Yes, they could run in colder weather but they key is, can they run safely in said cold weather. This is my only explanation for them saying they have ridden the coasters in snow before.

However I think this person is just lying personally. When have they ever had snow between mid-March to October? Well I can understand in March but unless there is some magically weather to be warm and snowing, I believe this comment is false.

Anyone else like to share their thoughts?
Click to expand...

From what I was told by a number of sources, Loch Ness can run in any temperature, but the coaster has to be continuously running or it will shut down. The newer coasters can't run below 40 degrees or they will shut down.

The person probably rode early in the season.
 
RE: BGW's Facebook Page

netdvn said:
From what I was told by a number of sources, Loch Ness can run in any temperature, but the coaster has to be continuously running or it will shut down.
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Really... is this correct? :cool:
Then what's the holdup? My favorite coaster at BGW!
 
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