Something that perturbed me and was a waste of time...and this is just part of a weekly string of events related to product mis-information and product knowledge at different stores...
I waited in line for a cup of coffee at the gelato shop for them to tell me they don't serve coffee. I specifically waited in line because "coffee" is on the menu. Then, they said go to Marco Polo's. There is a Starbucks inside. I had to wait in line again 'cause the line was out the door. I got inside at the Starbucks and they said, we don't have cups of coffee in here, that's outside near the registers. Aghhhh! I found the coffee next to the sofa machines and there were two coffee pots, but I couldn't tell what was what. I asked a lovely cashier who said, light and dark roast. Great. I go for the light roast...aaaand it's empty. I go back to the lovely and helpful cashier who makes a new pot. I finally make my coffee and go. ...15 minutes later...
All of this to say,
-if your going to remove an item from your restaurant, take it off of the menu! That's not difficult.
- basic product knowledge or product education for staff. If I ask for a cup of coffee at the gelato shop, then I'm not looking for a frappaccino or a latte. Please direct my to the coffee pots near the soda fountains, not in the Starbucks where they don't serve coffee...which is fine but ironic in my opinion.
- if you label your Coke different from your Rootbeer and lemonade taps or bud lite from your Linenkugel, is it unreasonable to label light roast from dark roast or decaf.
I mentioned it nicely to the employees to tell their manager to fix the menu in the gelato shop. That one minute change could have shortened this obscenely long post down to-
I had a pretty good cup of coffee Saturday afternoon.