You can tell me to avoid major holidays but I'm not really talking about me. Your average "GP" only gets so many days off and likely has to pick a weekend or holiday. I don't think that should mean a completely unworkable experience. I think the park should be built to handle crowds because that's what amusement parks are for. Instead, they're being built to handle smaller groups of people who paid more for "special" experiences while distributing the limited resource of "capacity" intentionally unequally. And that's why I hate Phantom Spire. Nobody should have to plan around a certain low-capacity ride to the point where they may feel their options are a one-time Fast Lane or just don't ride, and that is how some people currently feel about Flash. I know I didn't ride it until I finally got the chance to visit on a weekday in November. Most people aren't planning for repeat visits and will end up feeling like they lost out on the big new experience if they don't commit to the wait, which of course, is worse because of Fast Lane (I can't believe there are grown adults who "disagree" with this fact)
As far as the phone thing goes I completely agree. It's incredibly stupid to have to "book" fast lane rides online and part of the dystopian push to prevent all organic interaction for more Data Driven profit seeking. I often use Disney as an example for everything I despise about the organizational taskmastering of "conquering" modern theme parks/getting EVERYTHING done. Amusement parks should be environments where everything is approachable and fun and easy to understand, dare I say relaxing. Instead, we get policies that force guests to strategize against a class of people who paid to have the "luxury" of waiting a reasonable amount of time.
Jenny Nicholson in her video on Star Wars Land explained this better than anyone I've seen. I'll have to find some timestamps later because it's four hours long lol. But modern amusement parks are now tiring environments where it feels like you're missing out unless you pay to upgrade. Not everybody is gonna give up like me and say If you can't beat em, join em. Some amount of people will just not come back because of how cheated they feel by the tiered structure, or even if they don't get that far in thought, just because they waited so long.
I completely agree with all of that @northdetective—and I believe parks haven't realized how much damage this approach has done to their reputations. They blame increased competition from at-home entertainment options, they blame the weather, they blame poor marketing strategy, they blame bad cap-ex choices—all of these things likely play a role—but you will rarely see them consider whether or not their own basic profiteering—maintenance budget cuts limiting train availability, operations staffing cuts limiting throughput, selecting non-capacity-optimized cap-ex to save money, nickel-and-diming guests at every turn, creating an aggressively-price-tiered experience, charging exorbitant in-park prices that have vastly outpaced inflation vs in-park pricing from just a decade ago, etc—has harmed their reputations, limited their audiences, and ultimately, long-term, notably harmed their bottom lines.
Isn't it a little odd that, when you talk to normies about parks, one of the most-often-cited complaints seems to be crowds/lines/etc—and despite the public's attention spans having significantly decreased—presumably leading to a less-willing-to-wait audience—you rarely see questions on park surveys asking about the queuing experience? If the data was gathered, don't we think it would show that lines are, for the average guest, one of the largest pain points/disincentives associated with visiting parks? And yet we see parks continually build non-capacity-optimized attractions, artificially slow operations, pull trains from service, etc.
When I compare the throughput of rides 20 years ago to the throughput of those same exact rides now at my local parks, it's astonishing. The vast majority of parks simply don't give a shit about capacity anymore and they don't seem to give a shit about the almost-certainly, hugely-negative impacts their capacity disinterest has had on their reputations, the desirability of visiting their parks, etc.
With the introduction of paid, front of the line options, natural market forces have driven parks to this place. Why should they care about a lack of capacity increases the pressure on guests to pay for pure-profit "products?" Obviously, to maximize profits, they should build rides with mediocre capacity and then sell front of the line access that will monetize on a per-ride basis about 40 to 50% of that ride's limited capacity, right?
Except I sincerely didn't think parks have even remotely appreciated the harm this has done to the perception of parks in the wider entertainment market and, in-turn, the damage this strategy has stealthily done to their bottom lines. Unfortunately, unwinding this clock may just be impossible. Nowadays, daily attendance may be down enough and parks' bottom lines may have become so dependent on these ultra-premium, pure-profit offerings that there's no real path back to a 90s/00s-like park experience.
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