Wasn't he president of BGW back in the day before becoming SEAS CEO? If so, the man certainly understands the direct value of guest experience.
In my career, I've managed a CX program - it's refreshing to see a company investing into it, time will tell if it's not just lip-service though signs are pointing towards legitimacy.
In my career, I've managed a CX program - it's refreshing to see a company investing into it, time will tell if it's not just lip-service though signs are pointing towards legitimacy.