Concept Hybridizing or Replacing Traditional Queuing Systems

[rswashdc]

It doesn't have to be phone-based. It can just use park ticket/pass barcodes like the old Disney FastPass system. Scan your admission media at a little kiosk at the entrance to the ride, it tells you when to come back, and then you have to scan that same admission media to enter virtual queue entrance when your time comes up.

This is probably all outside the realm of this thread though. There are likely rich discussions to be had about both improving the queuing experience for standby guests and, separately, for aspirational approaches for replacing in-person, traditional queuing in parks entirely.

I was referring to limiting the practice of not going stand by on other rides while in a virtual accessibility queue. I don't see how you do this without scanning every guest going into a standby line. Maybe you can do this on big rides, but certainly not on small flats where there may only be one attendant.

 

[Zachary]

I was referring to limiting the practice of not going stand by on other rides while in a virtual accessibility queue. I don't see how you do this without scanning every guest going into a standby line. Maybe you can do this on big rides, but certainly not on small flats where there may only be one attendant.

Ah, got it. I was referencing a theoretical park where all major attractions were virtual queue only, not a hybrid setup where both are offered.

But yeah, if you're using a hybrid virtual queue and standby system, to prevent double dipping, you'd need to have everyone scan admission media at all attraction entrances. That's not totally unreasonable though—just imagine an automated, transit-faregate-style system. Zero additional staff needed.

 

[warfelg]

Ah, got it. I was referencing a theoretical park where all major attractions were virtual queue only, not a hybrid setup where both are offered.

But yeah, if you're using a hybrid virtual queue and standby system, to prevent double dipping, you'd need to have everyone scan admission media at all attraction entrances.

There’s a lot of ways to accomplish it, and I even said in one post that they could exclude certain rides if they wanted to.

Additionally If the “double dipping” were available to everyone (via ADA has free access, non-ADA had to pay for access) then it makes the idea very tolerable that people can double dip.

That's not totally unreasonable though—just imagine an automated, transit faregate-style system. Zero additional staff needed.

Just extra idea here:
Makes it easier to close rides with a system like that and, if you calibrate them, they likely can have some sort of height scanner that will flag if someone is under or over height requirements without staffing it.

 

[Zachary]

non-ADA had to pay for access

I don't want people to have this expectation. The best solution for all park guests is for streamlined, straightforward, comfortable, virtual queuing systems to just simply become universal and free for all park guests to use equally. Parks can still make plenty of money on a variety of wait-skipping products in a system like this, but other than paid priority access, all other riders can be treated equally if everyone has access to universally-implemented virtual queuing.

 

[warfelg]

I don't want people to have this expectation. The best solution for all park guests is for streamlined, straightforward, comfortable, virtual queuing systems to just simply become universal and free for all park guests to use equally. Parks can still make plenty of money on a variety of wait-skipping products in a system like this, but other than paid priority access, all other riders. Can be treated equally if everyone has access to universally implemented virtual queuing.

Fair enough. I was looking through the narrow scope of ADA access and not overloading the VQ access to the point that we’ve circled back to the same problem.

Edit:
I want to add, having used Disneys system twice now, it’s about as good as you will get. Ride levels tiered, only so many queues you can join in each queue, standby still available, some things not even on there.

I have no problem with the double dipping if ability to do it is there for everyone and I feel like that’s what Disney did so well.