I went on the 14th. I had dated tickets for a while now because it was my youngest's birthday. If I would have known the weather would be so cold, I would not have purchased them. We made the best of it though. Finally saw Scrooge No More and caught the Festhaus show. I do have issues with a ticket including X, but only being able to receive Y with no way to substitute. I know weather can't be controlled but come on. When rides are closed and the park is closing early, offer up a free drink or something especially to daily/ pre-purchased tickets. I bet they knew before the park was opened that it would close early. Customer service goes a long way for me and they are far from getting me to become a member again. There needs to be at LEAST one more indoor attraction!
The lights.... The main reason we go to this event. I'm just not impressed anymore. The number of strands out and the overall lack of lights is sad. The P in on the peace on earth sign had issues. The train had an entire "tunnel wall" section out. Darkoaster is a missed opportunity to have a xmas overlay. Verbolten should be taken into consideration with the retheme to have an easy means of changing it for the season.
I'm disappointed with the park and how they handle the cold for the employees. Once you are in the 30s, outdoor locations should be set up with some sort of heaters. Sitting/Standing in the cold is not fun. Yes, employees should know how to dress appropriately but come on BGW. Cashiers in Italy shouldn't be exposed like they are. Gas lines are already in the location, hopefully the pipes can support a few more heaters.
Food. I purchased a dinning plan and got to use it 2 times. I think it covered the cost. I got the Christmas dinner at Festhaus. What a load of crap on a plate. They were out of mashed potatoes, the vegetables tasted funny and the chicken barely had any meat. The mac & cheese was edible only because I refused to waste money. We got a salad with turkey as well and even the turkey seemed like poor quality lunch meat. It's sad that the only thing we got enjoyable are the things that aren't good for you like hot chocolate and the black forest cake. I still remember when you got a decent slab of cake instead of a large cupcake.
Not xmas town related but ride ops in general. Darkoaster. If you have someone sitting before the steps to the loading platform, their job should include telling people, you need to place X in the bin. My eyeglasses were on my face the entire time. Tell me to do something with them instead of me sitting down and then being told to remove them with no safe spot to place them at that point. My glasses aren't falling off my face on any of the rides in the park and certainly not that one. My wife had an issue with her purse which can be worn like a hip bag/fanny pack and she's done this on other occasions and it was never an issue. Ride lockers need to be free, I'm going to die on that hill.
This was our first time back at this event in a few years and we'll probably stay away again. I want to check out Hershey's event. I received a survey and I was brutally honest about the food. I fear with no competition now, they have zero reason to make this better.
I got to hand it to the 3 man band that was playing in France around 7:30 pm. I didn't get to catch any of it, but I don't know how they were able to strum a guitar and play drums in this temp.