I don’t want to come off like I’m absolving them of issues, just rather it’s not a BGW alone issue to have staffing problem. Yes, their added salary cuts and management culture isn’t helping, but the culture thing is more widespread as well.
Should BGW/SEAS stop being so profit focused and remember where the profit is coming from? Absolutely. Should we,consumers, be more concerned about widespread customer service employment issues? Absolutely.
He’ll let me give you an example: I work as a manager of a golf instruction facility. The other day I had someone walk in asking if we sold golf balls. I said no. They got frustrated, and rather finding out what we do they started pressing about getting something. I stated again, we do instruction. They started getting mad they couldn’t walk out with golf balls because they can see some in the bay and I must sell them balls because I have some they can see. I said, they are for my bays for practice reasons. They started saying how absurd it was to have balls but not sell them and finally goes “fine, I’ll get them a gift certificate to buy them from you”. I stated we don’t do value gift cards, they are for the service itself. I had to stand there for 5 minutes getting yelled at in front of a student because I wouldn’t let that person just buy golf balls. Politely I suggested they try Dicks. They said, verbatim, “I was trying to help a new business but I guess you don’t care about Annapolis.”
Like, if your a high school or college kid…why do you want to deal with that. And if you are an adult how high does the pay and how good does the culture need to be to deal with being degraded like that.