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How so? Either that was a sarcastic comment, that really didn't make sense, or a meaningful comment that, was not very true.
 
I'm late to this thread and missed the discussion about the park's PR managers, but just wanted to say I emailed both Gene and the PR email for BG a whole back about writing an article and Gene had press passes and a tour guide set up in the same day while BG never responded. It's the little things.
 
I have only had and heard about people having great experiences with KD's customer service- especially when dealing with their marketing and PR teams. They are seriously right on point. BGW, no matter who you are, will just ignore you completely. It's rather astonishing.
 
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It seems like such a missed opertunity. A lot of people, like me, will end up reviewing BG anyway (it was for HOS) but have a bad taste in their mouth to begin with. On the other side of the spectrum it's nearly impossible to write anything terrible about KD after they've treated you so nicely. In an age where social media and blogs are so important, it seems like a big misstep
 
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Hmm

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So it looks as though a group was unsatisfied with service and are spamming the park's FB page.

The situation as described by the various posts:

A christian group went to VA Beach as a mission trip. They stopped by Busch Gardens as a reward for themselves. one of the kids lost their phone and their wallet. The parents tracked the phone via a GPS find my phone application and they claim it is in one of the international students rooms at the park's international housing village. They go on to say that no one at the park is doing anything to help.

The park stated they have given direct contact to the security team to the people with the issue and they have asked people to stop replying to the posts and if anyone has questions they can contact the security department.
 
Asking people to not post anything on Facebook is like telling people not to use their phone while they drive. It doesn't work.
 
This is probably going to be very unpopular, but I feel sorry for "The Park" in this situation. The FB conversation is crazy. Also going to be unpopular, but it used to be that folks didn't take things to places like BG that they would worry about losing on rides. Put them in lockers, give them to a friend to hold, etc. Personal responsibility? Okay, go ahead, crucify me.
 
Oddly enough, yesterday I noticed in the Verbolten control room there is a sign that said, "Any phones found go in the grey box", I believe is what it said. After phones, "or wallets", was added in later. It has always seemed like a lot of people lose their phones each day. Recovering them, and in good condition, seems like a rarity. I would however like to assume that the park employees would not claim a lost phone as their own.
 
Another person is on Facebook claiming a team member stole their phone.

What I want to know is why don't these people call the police instead? If someone stole your phone in a parking lot or at a restaurant or other place you would all the police, why not in the case of the park?
 
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This is always the guests fault. I can't tell you how many times when I worked at the park a guest would ask me to hold their phone while they were on the ride. They would just simply trust a stranger to hold it. And when they would get off the ride I would have to remind them I had it. No surprise people are having the issue.
 
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Actually, it fell off Apollo's Chariot, and then they saw someone pick up their phone (find my phone app) and saw that it ended up an hour away from the park.

It's their fault for having a loose article on the ride, but since it's no longer at the park, I would call the police since it has obviously been stolen.
 
"Busch Gardens is not responsible for lost or stolen items."
 
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