We had a very frustrating experience this weekend.
One of the Platinum Rewards for April was a “double discount” on all food and beverage. We thought Food & Wine was a great place to use it, since we have to order every dish at the event for our review. Our tasting group had three Platinum Members, so we planned to use them at three of the booths.
On Saturday, we presented one at the Mexico booth and the supervisor said, “nope, we don’t take that here.” We insisted that they ask someone and she sent the other cashier, who found a manager who had no problem ringing it up. On Sunday, we tried again at the Jamaica booth, and I honestly failed to check the receipt. He seemed to know how to use it, but in retrospect, who knows what discount I actually received.
Later on Sunday, we attempted to use one at the Turkey booth. Once again we were told that it doesn’t work there. Once again, I insisted that she check. She grabbed some guy who strangely opted to override the system and give me an extra 15%, vice 20%, discount.
I know it sounds kinda petty to complain that my extra discount was 5% less than promised, but in my opinion if Marketing is going to offer these extra perks to entice people to buy Memberships and visit the park, they should make sure we can actually use them. I do not blame the new cashiers who appear to have been thrown in front of guests with virtually no training. But longer term employees should not be trying to avoid dealing with the vouchers by denying that they work. Moreover, the Park should make an effort to ensure that the people working on the front lines do know how to redeem them.
I also know of other people who have also been denied when trying to use the extra discount.
Essentially, I should not have to argue with park employees repeatedly to get the benefits I have been promised.
One of the Platinum Rewards for April was a “double discount” on all food and beverage. We thought Food & Wine was a great place to use it, since we have to order every dish at the event for our review. Our tasting group had three Platinum Members, so we planned to use them at three of the booths.
On Saturday, we presented one at the Mexico booth and the supervisor said, “nope, we don’t take that here.” We insisted that they ask someone and she sent the other cashier, who found a manager who had no problem ringing it up. On Sunday, we tried again at the Jamaica booth, and I honestly failed to check the receipt. He seemed to know how to use it, but in retrospect, who knows what discount I actually received.
Later on Sunday, we attempted to use one at the Turkey booth. Once again we were told that it doesn’t work there. Once again, I insisted that she check. She grabbed some guy who strangely opted to override the system and give me an extra 15%, vice 20%, discount.
I know it sounds kinda petty to complain that my extra discount was 5% less than promised, but in my opinion if Marketing is going to offer these extra perks to entice people to buy Memberships and visit the park, they should make sure we can actually use them. I do not blame the new cashiers who appear to have been thrown in front of guests with virtually no training. But longer term employees should not be trying to avoid dealing with the vouchers by denying that they work. Moreover, the Park should make an effort to ensure that the people working on the front lines do know how to redeem them.
I also know of other people who have also been denied when trying to use the extra discount.
Essentially, I should not have to argue with park employees repeatedly to get the benefits I have been promised.
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