The park got back to us with answers to our follow-up questions:
1. Will Old Premium and New Platinum Members also get re-ride privileges, reserved seating, and other “Platinum” benefits at non-Virginia parks, as we have in the past.
The ride again privilege is new for Busch Gardens Williamsburg Platinum Members for Griffon, Apollo’s Chariot, Alpengeist & The Loch Ness Monster, and is available at the home park where purchased. Ride again privileges and reserved seating at non-Virginia parks are honored where available.
2. How will staff at all of the parks be able to differentiate between old and new Memberships? We worry that parks outside of Virginia especially won’t know that grandfathered memberships have different perks. Additionally, we have heard about Premier Members being denied entry to other parks. Is there someone we can contact if we are in Florida/Texas/California/Pennsylvania and have a problem?
Old & New Memberships can be determined by the product name and barcode located on their Membership. Please proceed to the ticket window or guest service at each park visited should you have any questions.
3. We are hearing stories about people being denied their 50% ticket discounts at SWO (by Guest Services supervisors). Who can they contact to get a refund?
Guests should contact our guest correspondence team directly to determine appropriate next steps. BGW.GuestRelations@buschgardens.com
4. Understanding that at some point Old Premier Memberships will increase in price, we have a question: will the price increase mirror New Premier or will we all be moved to the Platinum price? Or will ours increase differently than both?
We do not have any plans at this time to increase prices of our old Premier Memberships.