As much as I love Pretzel World, I do agree that it has a terrible setup. The line for receiving food often blends with the lines for paying, which leads to a horribly confusing mess of people shuffling about the middle of the shop. And the Enter and Exit doors are poorly designated, so there are people coming in and out of both doors, which makes the guest flow even more congested. On crowded days, like during Howl-O-Scream and Christmas Town, navigating the building with your order is quite the challenge.
But hey, the yummy pretzels make it worth the effort!