- Feb 14, 2019
Good for reporting it, but why do they want you to go online vs. taking your information directly?
I did report it, and they showed concern, but said what I need to do is report it via the contact us page on their website. So I will do that when I get home. I know the time because I took a picture of the cars before we got on. It was about 3:20 pm
I would guess it’s either easier to take a paper trail or easier to ignore.
This is why operators do visual scans with a low clear thumb up before the all clear anouncement!The theming is great but just witnessed something I don’t want to see ever again. The op started the ride with a woman and her kid in a stroller inside the ride area and did not stop it. I don’t know what they were doing there, but the ride should have been stopped.
There was only one operator. I think this ride should have a second operator on the other side. That would have avoided this incident.
I'm very confused myself why guest services didn't do anything on the spot. Maybe since they weren't in the rides department they felt "oh well it's over and done with now whatcha gonna do.... call this number and something will be done about it later", but I'm pretty sure guest services can still enter in complaints at the park themselves. So maybe the guest services team member was untrained of what to do? Speculation of course. The park has a full guest management system program in place where guest services enters in complaints/ compliments and it's then automatically put into a queue for the respective department to follow up on the complaint by email or phone call with the guest. For issues that need to be resolved immediately that guest services can't handle themselves, then an operations area supervisor will physically meet with the guest at guest services. So my guess is that guest services didn't see it as pressing issue to call an area supervisor over AND didn't feel like entering it into the system themselves (that is under my impression that they do indeed have the capabilities of logging complaints/ compliments in person and not just the call center- they're guest services after all).Tbf, that question was more aimed at the park and not @Crunchewy - unless it was something legal requiring a guest to maintain some kind of chain of custody (no clue if that's even a thing) for whatever report, why would the park management team not take a statement directly from a guest about a safety violation by a ride operator that could have seriously injured or killed guests, then take care of paperwork and ensuring the situation is properly addressed?
Would they have said the same thing if it were mentioned by a guest as the safety issue is occurring at the same time?
Seems to be adding more beauracracy to the process to me, if not all but actually avoiding guest's concerns. One thing to give that kind of response to minor complaints or broad statements by guests, a whole other to avoid taking care of a directly reported safety issue.
Otherwise, if anyone read Dale Brumfield's Theme Park Babylon novel, there actually was mention of a nasty accident on the (fictional) scrambler ride involving a bystander in the ride area while it was running...
Doesn't help when they make it look like they're scanning, but they're not actually looking during said scan as seen in this instance.
Both incidents involved a guest standing inside a ride area while the ride was in motion (at Arachnidia they eventually got to the other control booth). The supervisors at Busch (which yes, I'm aware that this is a different park we're talking about and would honestly fit better in the Der Wirbelwind thread) did find out about the incident from what I've heard, but it's not clear what happened to the team member involved. I would be surprised if they didn't get safetied.Not sure how safety issues at BGW relate to this specific incident and park response outside of both potential disasters?
Not only that, but I've seen some operators starting up rides without looking/scanning at ALL.Doesn't help when they make it look like they're scanning, but they're not actually looking during said scan as seen in this instance.
Once the operator hits ride-start, that thing gets right to business. Same with Bad Apple and Wave SwingerWhile it has been forever since I last rode it, I found that Arachnidia was really ripping last weekend. Faster than I can recall other theme park Scramblers running in recent years, at least. Great time.
It was really fast every time I’ve ridden it for the last several years. I don’t think that has changed.While it has been forever since I last rode it, I found that Arachnidia was really ripping last weekend. Faster than I can recall other theme park Scramblers running in recent years, at least. Great time.
I honestly think people are jumping to the wrong conclusions in this thread. Just because they directed @Crunchewy to fill out the online form doesn't mean that they also didn't take action as well which seems to be what most people are implying. I think the online form submission allows for what seems to have happened -- a direct communication with the area supervisor -- which probably pulls a lot more weight than customer service forwarding a slip of paper that could get lost in transit or have illegible information.Good for reporting it, but why do they want you to go online vs. taking your information directly?
TBF I honestly could see the ride operator missing something like this even if they are actively scanning. The person could have been standing directly behind something in that ops point of view. There is a reason why that second operator booth is there, after all.