I was looking earlier this year, I guess they must not have updated the posting from last year.Where did you see $10\hr Both Florida and Virginia Minimum wage is $11
I was looking earlier this year, I guess they must not have updated the posting from last year.Where did you see $10\hr Both Florida and Virginia Minimum wage is $11
You had me until the last sentence. If you give employees shit for things out of their control, you are an asshole."Please stop berating us for our shitty policies. Our staff will quit and we're not gonna change them anyway"
-No loose articles in line in the 100 degree heat, including reusable drink cups.
-surcharges for no reason
-45 minute wait just for security due to the entrance construction.(the line has been getting so long they can't use the trams cause it goes back to the tram stop)
-long food lines due to low pay(I've seen as low as ~10/hour)
Yeah, I think this is kinda on Busch. I will absolutely give employees some lip for these garbage policies, with the caveat that I try to slip something in that I know they aren't making those choices. Can't say that'll happen for the other thousands of customers.
While there may be some truth behind that logic you aren't looking at the full picture. A CDC report published last fall listed a 30% increase in suicide of retail workers and a 28% increase amongst fois service and hospitality workers. By occupation these were the second and third highest increase in the study which was looking at 2020 numbers the only higher group was medical workers. Among the causes listed in the study for the rate was the increasing hostile attitude of customers. Not only is being hostile to these employees for things beyond their control while hoping they quit and extremely crappy way of making to a company it may very well have significantly worse consequences then you know.I honestly disagree. Unfortunately it is in the job description of the baseline employee to be the front line representative, and if there is a lot of negativity thrown their way that is a symptom of things outside their control yes, but the impacts that has on staff morale and turnover rate are the kind of metrics the higher ups pay attention to and would start to notice "damn maybe there is a problem". Unfortunately unless anything is directly hitting their pockets, higher management won't do a thing, so surveys and complaint bins are the lowest on their list of priorities. If they are losing front line workers in droves and having to pay a lot more to get people to suffer through a shitty work environment dealing with customer complaints about problems that the management has created, then that starts to shift things.
Fundamentally yes it is an "asshole thing to do" to go off at an employee where it isn't their fault, but unfortunately that is really the only way these problems work their way back up the ladder over time.
As someone who was done front line support for years you couldn't be further from the truth. The correct way is to ask for a supervisor or manager. People on the front lines do not get paid enough to deal with people being like assholes , nor should they. Just because you are having a bad experience with something they CLEARLY have no control over DOES NOT give you the right to lash out at them. I think anyone that berates Ride Ops, Cashiers, etc should be ejected from the park immediately.I honestly disagree. Unfortunately it is in the job description of the baseline employee to be the front line representative, and if there is a lot of negativity thrown their way that is a symptom of things outside their control yes, but the impacts that has on staff morale and turnover rate are the kind of metrics the higher ups pay attention to and would start to notice "damn maybe there is a problem". Unfortunately unless anything is directly hitting their pockets, higher management won't do a thing, so surveys and complaint bins are the lowest on their list of priorities. If they are losing front line workers in droves and having to pay a lot more to get people to suffer through a shitty work environment dealing with customer complaints about problems that the management has created, then that starts to shift things.
Fundamentally yes it is an "asshole thing to do" to go off at an employee where it isn't their fault, but unfortunately that is really the only way these problems work their way back up the ladder over time.
You had me until the last sentence. If you give employees shit for things out of their control, you are an asshole.
I have to agree with @belsaas. The logic @Ice that treating low level employees poorly will get them to quit and cause the park problems is horrible. Regardless of a given situation, you should always treat people respectively. That's the core basis of a civilized society which I guess we are no longer a part of but we can still try.
In what world does this not qualify as being rude or aggressive?There's a difference between mistreating employees, being rude, and voicing your displeasure with stupid policies. Like I said, I try to mention the fact that I'm aware they aren't the one's responsible for the policies and I'm not upset with the individual employee. Sure, I'll answer questions on a survey and give feed back there, but if a line checker keeps getting complaints about guests wanting to bring beverages through the line on a hot day, that something they very much can tell their supervisor and easily can affect park policy.
Being honest doesn't make you an asshole.
EDIT:
In case it isn't clear, I am absolutely not advocating for being aggressive towards park employees.
Based on that, I'm gonna have to ask you to stop being rude and aggressive towards me. Or are you just voicing your disagreement?In what world does this not qualify as being rude or aggressive?
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Are you a front line customer service type for the forum?Based on that, I'm gonna have to ask you to stop being rude and aggressive towards me. Or are you just voicing your disagreement?
Interesting that those claiming to be okay with "giving lip" to the employees would be "Karens in the Wild" if the employee gave them that same lip right back.
I know its great to have disposable income and show up at a place to get service that you feel owed as a paying customer, however these attitudes are what keep the service industry understaffed, overworked, and in a place of mental instability. Its all cyclical, and yes policies with theme parks and other services need MUCH improvement, but the notion that privilege gives one the right to be nasty and demand things that a service industry employee simply cannot provide on their own is obnoxious, and feeds the bullshit that I see spewed by some of us on here. "Lip" is usually unwarranted, and complaints need to go to a manger, not a frontliner. These things drive people to leave, rightfully so, and the problem is thus exacerbated. Losing one staff member has tremendous effects nowadays, and its not people being "too soft or unable to take the heat"- its pure disrespect, which is the norm it seems these days, and that is fucking wrong.
Your park experience hinges a lot on your behavior. It's a circle. We are all a part of closing the loop that is woefully fractured as of late.
And then you have this past Tuesday where it looked like Howl O Scream at opening.I just arrived at the park and judging from the parking lots attendance is significantly lower then I would expect 4 days before the 4th of July. I have heard rumors from long time employees that the numbers have been well bellow predictions lately. What I am seeing today seems to support that. I am also hwar that corporate is looking at some of the recent decisions as counter productive and that a roo
It was a 10 minute wait to ride Iron Gwazi at 5:30 yesterday, and a 25 minute wait at 2:30 Monday, so it might not just be a BGW issue.I just arrived at the park and judging from the parking lots attendance is significantly lower then I would expect 4 days before the 4th of July. I have heard rumors from long time employees that the numbers have been well bellow predictions lately. What I am seeing today seems to support that. I am also hwar that corporate is looking at some of the recent decisions as counter productive and that a roo
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