With what I've experienced with BGW in the past two years it's really been building and it's reached a point of cancelling my pass but I'm not saying I'll never return to BGW -- and a lot of that is only because of a positive experience I had at Sea World Orlando. I'm actually a very understanding person and I am usually the part of the group that is telling people to calm down about stuff but I've hit a point where I just don't have a desire to go back to BGW right now because it's just not at all enjoyable and it's a stupid amount of money (even if I have a "free" ticket). A lot of this is the games they played with the Platinum Pass over Covid and then just the poor operations I have experienced last year with a couple weekends ago being the crescendo that just made me lose the desire and then to have GR tell me they are going to get in touch with me via email with a comp ticket only to have them do absolutely nothing but ignore me..... I was a with a friend as I left BGW (who was one of the biggest defenders of BGW in the past) and I even asked her on the way out if this is really just me in that I have bad luck with the park or is it really bad and she said she has had enough of them as well.I think we all have different lines of what “mistreated” is too. I feel especially with the case @CoasterTalkBob has, I wouldn’t be driven away unless that happened 3-4 times in a row. Maybe part of that is just me being understanding.
I think with BGW it's coming down to how much people desire to keep the past in the present. What I mean is BGW was such an amazing park who really seriously cared about their guests and it was a park that was absolutely worthy of the admiration and support that it received but it's not that park anymore and a lot of the people who remember the park that it used to be don't want to let it go and they tend to still look at the park through the rose colored glasses. The difference is at what level people tolerate before those glasses are shattered. My glasses had been loosing their tint over the last year and a half but 2 weekends ago was when they were absolutely shattered.
So, to be clear.... if my experience two weekends ago was completely isolated I really would have chalked it up to just a really bad day.... but it wasn't.