- Nov 24, 2009
Im always nice to them in person or on the phone. I think the problem is we are more informed most of the time when we call than the person we are talking to. When you call BGW you actually end up talking to someone in Florida, then they keep putting you on hold to call and ask someone here in Virginia, thats annoying. Also, I have called sometimes 3 and 4 times to ask the exact same question to see what response I get, generally its always different. When I called about the membership the first upgrade weekend the woman more or less acted like I was crazy with them offering a refund and until I was persistent that she find out more for me. Then she came back and confirmed what I already knew but could provide no info other than it was occurring.warfelg said:Comcast still takes the cake. Sorry.WDWRLD said:You are right....nothing is easy at BGW. You never know what you will get until you get it. Its the most poorly run organization I have seen ever.
Honestly. I’ve never had a problem with CS at BGW. Every time I talk to someone, I’m firm, use the info I have, and worst case asked for a supervisor. (Trying to say this next part as nicely as possible) It’s all in how you talk to them. I’ve found being pleasant, happy, friendly, but letting them know I’m not satisfied gets me so far. Tending to go in on them right away makes someone want to be less helpful.