Even though this seems to be an issue on behalf of the card processing company, I wanted to cover all my bases and I called CS, They said they would get to work on a ticket to track it for me, so that they could report back to me once the charges had been refunded. They started their spiel about doing a phone survey to rate their performance as if everything was already settled.
I asked how they would track the progress of this ticket without any identifying information whatsoever (less they could see my phone number on a called ID, but even still, which of the thousands of transactions were mine?), and the gentleman seemed genuinely stumped.
Eventually they (reluctantly?) took my membership barcode info. MAYBE they can see timestamps associated with our purchases that way, but I know with some of the transactions we scanned my girlfriend's pass but I used my card.
I know that eventually this will be settled, but I definitely found it comical that they seemed to already be in a routine of brushing people off as if they were actually actively doing something to correct it all.
All that being said, it'll be a bummer to lose all these credit card points I have from my supposed $1,500 spending spree on Sunday.