Just as it is important for a stage manager to routinely watch their own show, I think it is crucial for a park president to regularly experience the performance his park is putting on. It prevents leadership from becoming isolated from the ideas and feelings of their customer base.
I can point to one fairly recent, prominent example of a park executive that intentionally walled himself off from the thoughts and perceptions of park guests and made a point not to interact with those multiple tiers below him within his own department. We all know how that turned out...
I can point to one fairly recent, prominent example of a park executive that intentionally walled himself off from the thoughts and perceptions of park guests and made a point not to interact with those multiple tiers below him within his own department. We all know how that turned out...