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Just as it is important for a stage manager to routinely watch their own show, I think it is crucial for a park president to regularly experience the performance his park is putting on. It prevents leadership from becoming isolated from the ideas and feelings of their customer base.

I can point to one fairly recent, prominent example of a park executive that intentionally walled himself off from the thoughts and perceptions of park guests and made a point not to interact with those multiple tiers below him within his own department. We all know how that turned out...
 
DJTLG said:
I've made 3-4 trips to Busch Gardens this year. On two of them I've seen David Cromwell walking around with a broom sweeping up trash. He wasn't just carrying the broom around either. He was looking closely for it and swept up several pieces near me that I hadn't even noticed. It really says a lot about a manager who will jump in and help, and who doesn't mind doing what is probably an entry level job. I'm happy to see has such attention to detail and concern for the state of the park. He's the type of manager I'd want to work for, and the type of person I'd want to be in charge of such a special place.

I've seen every park GM/Vice-president that BGW has had since Keith Kasen do some type of cleaning in the park. I've even seen lots of CEOs, VPs, and upper management from other parks do this as well. At Holiday World, I've even seen the owner's 80 year-old mother Pat Koch sweep and change out trash cans. This is more common than you think and it's really one thing that parks will cringe at if guests give them feedback that their park is filthy.
 
Zachary said:
...it is important for a stage manager to routinely watch their own show...

well since they are running the show... yes

all snark aside, your intent is absolutely correct. Even Ming Cho Lee, who famously felt designers should never actually build because it might hinder their design process felt they should watch the show. (I have often felt Ming Cho Lee should have spent more time looking at a certain picture of several steps that can not possibly exist...)
 
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Zimmy said:
It is good optics and sets a good tone.  Certainly we don't want senior leadership to spend their days sweeping the park, that is a huge waste of dollars, but is good walk around leadership, provided it is not just for the optics of guests.  It needs to continue when the park is closed.  (and go beyond a broom)

I have heard goid things from a friend who is a year round employee inxluding that he is very hands on and out and avout even during the off time. Stuff like he help sting lights for Christmas Town and similar things.
 
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